Delete your Mapside account
Delete it in the app
You can delete your Mapside account and everything stored with it on our servers, whether you signed in with Apple or with Google.
- Open Mapside and go to Your trail. You can also get there from Settings, Data & privacy.
- Tap Delete account, next to Log out.
- Read what will be deleted and confirm.
Your account and its data are deleted from our servers straight away. If you signed in with Apple, Mapside's access to your Apple ID is revoked too. The app then signs out and clears the account's data from your phone. Copies in our backups are gone within 30 days.
Deleting your account does not cancel a Pro subscription. Cancel it first in your App Store account settings on iPhone, or in Google Play under Payments and subscriptions on Android.
Or ask us by email
If you no longer have the app, or cannot sign in, we delete the account for you.
- Email support@mapside.eu from the email address of your Mapside account, with the subject “Delete my Mapside account”. If you used Hide My Email with Apple, send it from that relay address, or tell us the address shown in your Apple ID settings under Sign in with Apple.
- We confirm that the account is yours and reply to say we have started.
- Your account and its data are deleted within 30 days, including from our backups. We email you when it is done.
What is deleted
- Your account: identifier, email address, name and profile picture link.
- Saved places, Home and Work, and synced settings.
- Your explored areas and their history.
- Location points sent to award XP, and the places, streets and trails worked out from them.
- Your level, XP, streaks, achievements and rewards.
- Your profile at our purchase partner. Purchase records themselves stay with Apple and Google, as explained below.
What is kept
- Purchase records. Apple, Google and our purchase partner keep records of transactions for as long as tax and accounting law requires. These no longer link to a Mapside account.
- Support emails. Your deletion request and our replies, for up to two years, to show the request was handled.
Nothing else is kept.
Data on your devices
Some data never reaches our servers, so you delete it yourself:
- On your phone. Missions, imported workouts, recents and cached data are removed when you delete the app.
- iCloud (iPhone). Open Settings, your name, iCloud, Manage Account Storage, Mapside, and delete its data.
- Google Drive (Android). Open Google Drive, Settings, Manage apps, find Mapside, Options, Delete hidden app data.
- Health data. Mapside only reads it, so it stays in Apple Health or Health Connect. Remove Mapside's access there if you like.
Delete only some data
You can keep your account and remove parts of your data:
- Delete a single mission from its page.
- Delete all imported workouts with “Delete all imported workout data” in the workout library.
- Clear Recents in search, or remove saved places one by one.
- For anything else, such as your XP location history, email support@mapside.eu and say what you want removed. We do it within 30 days.
More about how Mapside handles data is in the Privacy Policy.